Starshape

This Privacy Policy ("Policy") explains how StarShape ("Company," "we," "our," or "us") collects, uses, discloses, and protects your personal data when you access our website, mobile applications, and other services (collectively, the "Services"). By using our Services, you consent to this Policy. If you do not agree, please do not use our Services.

1. Definitions

Personal Data: Information that identifies you, like your name, email, phone number, or payment details.
Sensitive Personal Data: Financial details (e.g., bank account numbers or UPI).
Processing: Anything we do with your data, like collecting, storing, using, sharing, or deleting it.

2. Information We Collect

We collect info to provide and improve our Services. Here is what and how:

2.1 Information You Provide

We collect Personal Data you share when using our Services, such as:

Name: To personalize your account or process orders.
Email Address: To send confirmations, updates, or reply to you.
Phone Number: For account verification or support (optional).
Payment Information: Like credit card numbers or UPI IDs, securely processed for purchases.

You give us this when you sign up, order something, or contact us.

2.2 Automatically Collected Information

We use cookies and tools to gather non-personal data about your usage, including:

IP Address: To know your general location (e.g., city) and secure our systems.
Browser Type: Like Chrome or Firefox, to make our site work better for you.
Device Information: Such as iPhone model or Android version, to improve app performance.
Usage Patterns: Pages you visit, time spent, or clicks, to tailor our Services to your interests.

This keeps your experience smooth and helps us fix issues.

2.3 Sensitive Data

We only collect Sensitive Personal Data—like financial info (e.g., bank details)—if you say it is okay. We will explain why we need it (e.g., "to track your fitness progress") and how we will use it first.

3. How We Use Your Information

We use your data to:

Deliver Services: Process orders, manage your account, fix problems, and answer your questions.
Send Updates: With your permission, send emails or texts about promotions, new features, or newsletters. You can opt out anytime.
Improve Things: Study trends (e.g., popular features), track how you use our Services, and make them better.
Stay Legal: Follow laws, enforce our rules, or protect StarShape, you, or others if needed.

4. Disclosure of Your Information

We share your data only when necessary:

Trusted Partners: With companies like payment processors or hosting services that help us run things. They are bound by contracts to keep your data safe and use it only for us.
Legal Needs: If a court or government asks for it, we will comply.
Business Changes: If we merge with or sell to another company, your data might transfer to them, but they will follow this Policy.
No Selling: We do not sell or trade your Personal Data for profit—ever.

5. Data Security

We protect your data with:

Encryption: AES-256 for sensitive data like payment info.
Access Limits: Only authorized staff can see your data, after two-factor authentication.
Regular Checks: We audit our systems quarterly to spot and fix risks.

If a data breach happens, we will email you and notify regulators within 72 hours of finding out, unless law enforcement delays us. We will inform you what happened and how we are mitigating it.

6. Data Retention

We will keep your data only as long as needed:

Account info stays while you use our Services.
Order details are kept for 1 year or till the company exists.
Inactive accounts are deleted after 2 years.

You can:

See your data.
Fix mistakes in it.
Ask us to delete it (unless laws say we must keep it).
Say "no" to certain uses.

Please email us at [contact email] to ask.

Manage them in your browser settings. Turning them off might limit a few features (e.g., auto-login).

7. Your Rights

You control your data. You can:

Check It: Ask for a copy of what we have.
Fix It: Update wrong info (e.g., new email).
Limit It: Stop us from using it in a few ways (e.g., no marketing emails).

Reach us at [contact email] to do any of this.

8. International Data Transfers

If you are outside India and your data leaves the country, we protect it with:

Agreements: Contracts with partners (e.g., "standard contractual clauses") to keep it safe.
Checks: We only send it where laws match India's standards (e.g., GDPR zones).

This keeps your data secure no matter where it goes.

9. Changes to This Privacy Policy

We might tweak this Policy as our Services or laws change:

Big updates (e.g., new data uses) come with an email or site notice.
Small fixes take effect when posted here, with the "Effective Date" updated.

10. Cookies and Similar Technologies

10.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website or use our Services. They help us recognize your device and remember your preferences, making your experience more efficient and personalized.

10.2 Types of Cookies We Use

We use the following types of cookies:

Essential Cookies: These are necessary for the website to function properly. They enable core functionalities like page navigation, secure login, and access to restricted areas. Without these cookies, our Services may not work as intended.
Performance Cookies: These cookies collect information about how you use our Services (e.g., which pages you visit most often). This helps us improve the performance of our website and tailor it to your needs.
Functional Cookies: These cookies allow us to remember your preferences (e.g., language, region) and provide enhanced, personalized features.
Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.
Third-Party Cookies: We may allow third-party service providers (e.g., Google Analytics, social media platforms) to place cookies on your device to analyse how you use our Services or to deliver targeted ads.

10.3 How to Manage Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

Block all cookies (including essential ones), which may affect the functionality of our Services.
Delete existing cookies.
Set your browser to notify you when a cookie is being placed on your device.

Please note that if you disable or delete cookies, few features of our Services may not work as intended (e.g., auto-login, personalized content).

10.4 Consent for Cookies

When you first visit our website or use our Services, we will ask for your consent to use non-essential cookies (e.g., performance, functional, and advertising cookies). You can withdraw your consent at any time by adjusting your cookie settings in your browser or through our cookie management tool (if available).

10.5 Changes to Our Cookie Policy

We may update our use of cookies from time to time. Any changes will be reflected in this section of the Privacy Policy, and we will notify you of significant changes through our website or via email.

11. Governing Law and Dispute Resolution

This Policy follows India's laws, since we are based here. Disputes go to courts in Kerala, India. If you are outside India, we will also respect your local data laws (e.g., GDPR in Europe) and work with you to sort things out fairly. Email us first at [contact email] — we would rather fix it directly.

12. Severability and Entire Agreement

If a court says part of this Policy does not work, the rest still applies. This is the full deal about your data—no side promises, or old rules apply.

Contact Us

Questions? Reach out:

Email: [contact email]
Address: StarShape Pvt. Ltd, Bengaluru, Karnataka, India